Terms & Conditions
Terms & Conditions
flybeshopping.com (the “Website”) is owned by FlyBe Limited, a company registered in England (company number 02769768) with a registered office at JACK WALKER HOUSE
EXETER INTERNATIONAL AIRPORT, EXETER,DEVON,EX5 2HL (“we”, “us”, “our”).
You are registered with us as a personal customer and these are the Terms and Conditions of sale (the “Terms”) that apply to transactions between you and us.
By purchasing any products from us (the “Product(s)”) and by using the Website or submitting orders in accordance with condition 2.3 you acknowledge that you have read and you agree to be bound by and comply with these Terms.
A working day is any day other than weekends and bank or other public holidays.
The Contract is the contract between us and the customer for the sale by us and purchase by you of the Product(s) in accordance with these Conditions.
In these Terms, the following rules apply:
A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
A reference to a party includes its personal representatives, successors or permitted assigns.
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
A reference to writing or written includes faxes and e-mails.
You acknowledge that you have not relied on any statement, promise or representation made or given by us or on our behalf which is not set out in the Contract. Any representations about the Products shall have no effect unless expressly agreed in writing and signed by one of our authorised representatives.
Any samples, drawings, descriptive matter, or advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures or on the Website are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract or any other contract between you and us for the sale of the Products.
2. Purchase of Products
The placing of a Product on our Website is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been acknowledged and payment made).
You shall ensure that the terms of your order are complete and accurate.
If we agree to allow you to open an account with us you may email, telephone us with your order. We will then manually input your order into our online Website system to process the order (such orders shall be referred to as “Manual Input Order(s)”). You will then be sent an order acknowledgement containing details of your Manual Input Order which you must check for any errors, this is your responsibility. If you discover any errors you must notify us within 1 working day of the date of the order acknowledgement otherwise we will not be able to make changes to the order details and we are not responsible or liable to you for such errors unless we have failed to correct them following notification from you received within the 1 working day time limit.
After placing an order, including Manual Input Orders, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products.
2.5 All orders, including Manual Input Orders, are subject to acceptance by us, we will notify you by email confirming whether we have accepted your order (the “Acceptance Confirmation”). At the same time, if we have accepted your order, we will notify you of delivery dates. The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation for your order.
The Contract will relate only to those Products whose order we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Acceptance Confirmation.
Any order, including Manual Input Orders, (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you as soon as possible following the Acceptance Confirmation. Either us or you may then cancel the part(s) of the order relating to the unavailable Product (including those Products which can be reasonably linked to the unavailable Product) or we will, where possible, give you the choice of purchasing an alternative from us (an “Alternative”). A full refund will be issued to you for all cancelled parts of your order after we have received from you or sent notification of cancellation of the order. If you choose to purchase an Alternative in accordance with this condition 2.7 these Terms will apply. If an Alternative is chosen and payment has already been taken for the order we will refund to you any overpayment or, in the case of an underpayment, you will pay us any additional sums due in relation to the Alternative.
In the event that a Product is listed or quoted at an incorrect price due to an error, we will notify you within 14 days of the Acceptance Confirmation of the correct price by e-mail, telephone or fax. Either us or you may then cancel the part(s) of the order relating to the incorrectly priced Product (including those Products which can be reasonably linked to the incorrectly priced Product) or you may purchase the incorrectly priced Product(s) at the correct price. If you confirm you want to purchase the Product at the corrected price we will then arrange delivery of the Product to you. If payment has been taken for the Product and you cancel your order we will, on return of the Product (if the Product has been sent out) issue a refund. If only some of the Products you ordered are mispriced it will not affect the order in relation to any Products which were priced correctly.
For the avoidance of doubt, for ordered Products which are not on our standard stock list, which are being made to your order or which are or have been acquired by us specifically to fulfil your order there will be no right to cancel in respect of those Products.
You accept that any Products purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects or may have previously been sent out and sent back as an unwanted item) have a warranty of 90 days for grade A and 30 days for grade B. Where products are grade A, grade B, used stock it will be noted in the Product description on the site.
The Products will be delivered to the address you give when you place your order however we reserve the right not to make deliveries outside the United Kingdom.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Products that is caused by a force majeure event or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.
Risk in the Products passes to you when the Products are signed for at the delivery address stipulated in your order (including Manual Input Orders). We accept no responsibility for any damage to or loss of the Products after the risk passes.
It is your responsibility to check the Products upon delivery. Upon receipt of your order you will be asked to sign for the Products confirming receipt in good condition. If the Products do not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty or other claims that you make thereafter.
We will inform you as soon as possible after Acceptance Confirmation if we are unable to deliver the Products to you on the date requested by you and we will, in consultation with you, set an alternative delivery date or period. We shall not be liable to you for any damage or loss you incur as a result of delay in delivery.
If you fail to accept delivery of the Products and without prejudice to any other rights and remedies available to us, we may store the Products until delivery takes place, and charge you for all related costs and expenses (including insurance) and after a period of 21 working days resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs (including, without limitation, insurance), account to you for any excess over the price of the Products or charge you for any shortfall below the price of the Products.
The quantity of any consignment of Products as recorded by us upon despatch shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
We shall not be liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 2 working days of the date when the Products would in the ordinary course of events have been received.
Our liability for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Products.
Risk in the Products shall pass to you in accordance with condition 3.3.
Title to the Products shall not pass to you until the later of the following:
we have received payment in full (in cash or cleared funds) for the Products and all other sums which are or which become due to us for sales of the Products or any other products to you; or
completion of delivery by our carrier.
Until title to the Products has passed to you, you shall:
hold the Products on a fiduciary basis as our bailee;
store the Products separately from all other goods held by you so that they remain readily identifiable as our property;
not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date the risk passes to you in accordance with condition 3.3;
notify us immediately if you becomes subject to any of the events listed in condition 7.2; and
give us such information relating to the Products as we may require from time to time, but you may resell or use the Products in the ordinary course of your business.
If before title to the Products passes to you, you become subject to any of the events listed in condition 7.2, or we reasonably believe that any such event is about to happen and notify you accordingly, then, provided that the Products have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy we may have, we may at any time require you to deliver up the Products and, if you fail to do so promptly, enter any of your premises or of any third party premises where the Products are stored in order to recover them.
5. Defective Goods and Warranty
Where we are not the manufacturer of the Products, we will endeavour to transfer to you the benefit of any warranty or guarantee given to us in relation to the Products.
Subject to condition 2.10, we warrant on delivery and for a period of 28 days from the date of delivery (warranty period), the Products shall:
conform in all material respects with their description;
be reasonably fit for purpose;
be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and
be reasonably fit for any particular purpose for which the Products are being bought if you have made known that purpose to us in writing and we have confirmed in writing that the Products are fit for use for that purpose.
Subject to condition 5.4 if:
you give notice in writing to us as soon as possible following (but in any event no later than 48 hours after) discovery that some or all of the Products do not comply with the warranty set out in condition 5.1; and
we are given a reasonable opportunity of examining such Products; and
you make available such Products for collection by us or our nominated representative or (if asked to do so by us) return such Products to our place of business at our cost using our nominated carrier,
we shall, at our option, repair or replace the defective Products, or refund the price of the defective Products in full.
We shall not be liable for Products’ failure to comply with the warranty set out in condition 5.1 if:
you make any further use of such Products after giving notice in accordance with condition 5.3; or
the defect arises because of a failure to follow the oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Products or (if there are none) good trade practice; or
the defect arises as a result of us following a specification supplied by you; or
you alter or repair such Products without our written consent; or
the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions.
You will not have any right to cancel a Contract for the supply of any of the following Products:
computer software which has been unsealed; and
consumable goods except where a fault has been discovered that could not have been identified without unsealing the Products.
Except as provided in this condition 5 we shall have no liability to you in respect of the Products' failure to comply with the warranty set out in condition 5.1.
For the avoidance of doubt we have no liability in respect to any consequential losses
Except as set out in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
Grade A, Grade B Products are highlighted as being such on our Website at the time you place your order. For such products the warranty and condition 5.1 shall be limited to 90 days.
You must check the Products on delivery and notify us promptly of any problems or issues and in any event within 2 working days of delivery by email, phone or fax if you have an Account or, otherwise, via the email section on the Website and return the Products to us within 5 working days of such notification from you by following our Returns procedure. Please note that risk of the Products in transit rests with you by virtue of condition 3.3.
Please note that any Products returned to us which you claim to be defective will be checked and verified by our . Any returned Products that are not found to be defective will be returned to you and we may charge you for the returned transport costs via your original payment method or hold the Products until full payment has been received by us for the return transport costs.
Any Products that you return to us are returned at your own risk, therefore you should take reasonable care that any Products to be returned are fully insured, correctly addressed and adequately packed and, if it is agreed by us that you are returning them yourself rather than using our returns collection service, carried by a reputable carrier.
For Products to be exchanged/replaced, any additional payments required will be taken from you using the same payment method as for the original purchase made by you. Replacement Products will not be despatched until such payment has been received.
Any refunds given under this Contract will only be made to the account(s) from which payment for the Products was received.
Where we agree to accept unwanted Products back from you we reserve the right to charge you a re-stocking fee of the higher of 20% of the Product sales price or the sum of £20 which you agree to pay upon re-stocking. Any such returned Products must be unopened and in a fully resalable condition and if they are not or you have not paid the re-stocking fee we may refuse to accept the Products back.
6. Prices and Payment
The prices for the Products and delivery are as set out on the Website at the time of purchase or in the case of Manual Input Orders are as set out in our quotation or order acknowledgement. In addition to the price you may be required to pay a delivery charge for the Products details of which are displayed on our Website or in the case of Manual Input Orders are as set out in our quotation or order acknowledgement. Payment is due at the time of order unless you have a Credit Account as set out in condition 6.
For all orders for Products that are not on our standard stock list, which are being made to your order or which are or have been acquired by us specifically to fulfil your order you must pay 10 per cent (10%) of the total sum, or such higher amount as may be agreed between the parties, due as a non-refundable deposit prior to or upon placing the order. For the avoidance of doubt such order will not be despatched until such time as the full sum is received by us in cleared funds and if you choose to pay in full for the Products upfront then 10 per cent (10%) of the total sum or such higher amount as may be agreed in writing between the parties will be regarded as being your non-refundable deposit.
Time for payment is of the essence of the Contract.
The price for the Products shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts you shall pay in addition when you are due to pay for the Products.
Payments can only be accepted by credit or debit card, we shall not despatch any Products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds.
If you pay as set out in condition 6.6, your payment will be processed by a secure connection at the time you place your order on the relevant section of the Website.
7. Export Terms
For the purposes of this condition “Incoterms” shall mean the international rules for the interpretation of trade terms set out in the International Chamber of Commerce Incoterms 2000 and applicable to exports made by us to you under the Contract.
Where the Products are supplied for delivery outside the United Kingdom the provisions of this condition 9 shall apply notwithstanding the other provisions of these Terms and delivery shall be effected on a DDU (named place of delivery specified the Customer at the time of order) basis as defined by the Incoterms, unless otherwise agreed in writing between us.
The ordering process and formation of the Contract between us for exports shall be as set out in condition 2 unless otherwise agreed in writing between us.
Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of the Incoterms shall have the same meaning in these Terms but if there is any conflict between the provisions of the Incoterms and this condition 9, this condition 9 shall prevail.
You are responsible for complying with any legislation or regulations governing the importation, use or sale of the Products in the country of destination, the payment of any duties or taxes on them, the transportation, carriage and storage of the Products including without limitation any obligation to translate any instructions, labelling or packaging into another language.
The price for orders of the Products to be exported outside the United Kingdom shall be as set out in our quotation or order acknowledgement and shall not include carriage and insurance unless otherwise agreed in writing.
You may set out desirable delivery times and dates in your order which we shall try to meet but time for delivery shall not be of the essence of the Contract.
We shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1979.
Unless otherwise agreed in writing, if you are ordering Products for delivery outside the United Kingdom you must either:
pay all sums due, including carriage and insurance costs, upon placing your order. For the avoidance of doubt and if you choose to pay in accordance with this condition, 10 per cent (10%) of the total sum or such higher amount as may be agreed between the parties will be regarded as being your non-refundable deposit; or
pay 10 per cent (10%) of the total sum or such higher amount as may be agreed between the parties due for each order as a non-refundable deposit prior to or upon placing the order. Then pay the remaining sum prior to despatch of the Products. Orders for Product will not be despatched until such time as the price (including carriage and insurance costs) is paid in full and received by us in cleared funds.
Ownership of the Products shall not pass to you until delivery is complete and we have received in full (in cash or cleared funds) all sums due to us in respect of:
the Products; and
all other sums which are or which become due to us from you.
Upon delivery of the Products and by no later than 2 working days after delivery you must confirm to us by email that you have received the Products and confirm to us whether or not they meet your order, are undamaged and in satisfactory condition.
For the avoidance of doubt, if you are purchasing Products for export outside the United Kingdom the provisions of this condition 9 apply in addition to the other Terms but if there is any conflict between the provisions of this condition 9 and the Terms, this condition 7 shall prevail.
9.0. Limitation of our liability
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website.
In respect of any breach of conditions 5.1 and 5.7 our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website, to (at our option):
repairing or replacing the Products; or
refunding the amount paid by you in respect of the Products purchased.
Subject to conditions 10.3 and 10.5 our aggregate liability in respect of all causes of action arising out of or in connection with the Products purchased under these Terms (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of the Products delivered to you under these Terms.
We shall not be liable to you for any loss of profit; or loss of anticipated revenue; or loss of business; or any consequential or indirect loss.
Notwithstanding anything in these Terms we do not exclude liability for:
personal injury and death caused by our negligence;
any liability under the Consumer Protection Act 1987.
Except for any warranties expressly set out in these Terms any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.
Product images are for illustrative purposes only and may differ from the actual Product you receive
10. Links to Third Party Websites
The use of third party websites is entirely at your own risk. Links contained in the Website will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site. Links provided on the Website are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party's website.
You are not permitted (nor will you assist others) to set up links from your own websites to the Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.
12. Complaints Procedure
We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at the address in 1.1 Our aim will always be to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
13. Intellectual Property
All Website, design, text and graphics belong to us. All copyright, trade marks and other intellectual property belong to us.
You are not permitted to use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to any trade marks or copyrighted material without our express permission. However, you are permitted to download and print out pages from the Website for the sole purpose of viewing for your own personal information.
14. Entire Agreement
These Terms represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Terms shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms are reserved by us.
If any provision of these Terms is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms which shall remain unaffected.
16. Third Party Rights
A person who is not a party to this Contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
17. Force Majeure
We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms arising from any cause beyond our reasonable control including any of the following: act of God, earthquake, windstorm or other natural disaster, governmental act, war threat of or preparation for war, armed conflict, fire, flood, adverse or extreme weather (including but not limited to heavy or persistent snow), explosion or civil commotion, terrorist attack, civil war, civil commotion or riots, epidemic or pandemic, failure in information technology or telecommunications services, failure of a third party (including failure to supply data), fuel shortage, interruption or failure of utility service, including but not limited to electric power, gas or water, any labour dispute, including but not limited to strikes (including without limitation fuel strikes), industrial action or lockouts.
We may vary these Terms in relation to future sales from time to time by publishing new Terms on the Website or by otherwise notifying you of our new Terms.
19 Contact Details
Post: JACK WALKER HOUSE
EXETER INTERNATIONAL AIRPORT
20. Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.