High Standards
Flybe aims to provide the highest standards of customer service and to maintain these standards we need to collect certain personal information from you. In doing so, we are committed to protecting your privacy and adhering to the principles of the Data Protection Act 1998.
We would like to use some of your details so that Flybe and our partners can, from time to time, send you information by e-mail including offers and updates, that we think may be of interest. Under the Privacy and Electronic Communications Regulations 2003, registering your email address on the Flybe website will be considered as an opt in unless you explicitly select the opt out option during registration. Flybe may, in exceptional circumstances, use your contact details to give you advance notice of operational issues or external factors that may affect any future purchases.
Information we collect & use
We collect general statistical information about visitors to our website for general reporting and to improve future content.
Flybe sometimes use third-party advertising companies to serve our advertising on the Internet. These third-party advertising companies employ cookie technology to measure the effectiveness of these advertisements. To do so, these companies may use information about your visits to our website and other websites. Unless otherwise notified, these advertising companies do not use names, addresses, e-mail addresses or telephone numbers, and do not link any online actions or cookies to an identifiable person.
When you purchase a product from us, we need to collect certain information to be able to process your purchase. What we need varies depending on the items you have ordered, and the pages you are asked to complete will vary accordingly. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with Flybe. We follow strict guidelines in the storage and disclosure of information that you have given us, to prevent unauthorised access. This is in line with the laws and regulations of the countries from which we operate. This means that when you contact us, we will ask you for proof of identity before we can disclose personal information to, or discuss your purchase with, you. Additionally we may ask for certain information to be able to check our records and answer your questions quickly and accurately.
When you contact us, in any way, we may make a record of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care. Our website uses anonymous cookies to enhance your online experience.
We do not store personally sensitive information within a cookie. We would like to be able to mail or email you occasionally. This will allow us to keep you up to date, and ensure you have all the information at your disposal to get the most out of your travel experience.
Transfers of data outside of UK:
We may need to send your data (including sensitive personal data) outside the UK so that we can comply with your requirements or for safety or legal reasons.
In providing your Personal Data you are also giving your explicit consent to the transfer of that Personal Data outside of the UK so that we may comply with your requirements or for safety or legal reasons.
You understand and accept that your data maybe transferred outside of the European Economic Area (the European Community, Iceland, Norway and Liechtenstein), however Flybe will undertake to continue to protect your personal data as required by the Data Protection Act 1998.
Third Parties
You understand and accept that if your data is disclosed to third parties outside of the European Economic Area (the European Community, Iceland, Norway and Liechtenstein), those third parties may reside in territories which may not have suitable data protection provisions in place, but every effort will be made to ensure that your data is processed only for the purpose set out above, and for no other purposes.
Your consent
By using this website, you consent to the collection and use of this information by Flybe. If we change our privacy policy we will inform you by posting these changes on this page.
Subject Access
Under the Data Protection Act 1998 you have a right of access to the personal information we hold about you. If you wish to exercise this right, please submit a Data Subject Access Request in writing to:
Data Protection Manager
Flybe
Jack Walker House
Exeter International Airport
Exeter
Devon
EX5 2HL
Requests by telephone, fax, or e-mail cannot be accepted.
In accordance with the Act, Flybe is not obliged to comply with your request unless the prescribed fee is paid, sufficient security information is provided to establish the requestor's identity and locate the appropriate information.
Please enclose the following with your request:
- A postal order or cheque (made payable to Flybe) for £10
- A photocopy of your passport, or any other official document upon which your signature is present
- An invoice from a recent purchase
- Details of any specific documents you require that contain your personal details (if known)
You will receive an acknowledgement of your request quoting the date by which you will receive the requested information.
Further correspondence regarding your request should only be made in writing to the Data Protection Manager at the above address.
If you have any questions about Flybe’s compliance with the Data Protection Act or our Information Security, please e-mail the Data Protection Manager data.protection@flybe.com.